At Indihandmades, we are committed to providing high-quality handmade and artisanal products. Your satisfaction is our top priority, and we ensure a smooth return and exchange experience whenever needed. This SEO-friendly policy clearly explains eligibility, timelines, and steps to help you resolve any order-related concerns.
Overview of Our Return & Exchange Policy
Indihandmades offers a 7-day return and exchange window from the date of delivery. If you receive a damaged, incorrect, or defective product, or if you are not fully satisfied, you may request a return or exchange under the guidelines below.
Please note that many of our products are handmade, so minor variations in color, texture, or finish are normal and not considered defects.
Eligibility Criteria for Returns & Exchanges
To qualify for a return or exchange:
- The request must be raised within 7 days of product delivery.
- The item must be unused, undamaged, and in its original packaging.
- All labels, tags, and accessories must be intact.
- You must provide a valid Order ID or invoice.
- A full unboxing video from start to end is mandatory for damaged/defective claims.
Not eligible:
- Customized, personalized, or made-to-order items.
- Items bought during sale/clearance (unless damaged on arrival).
- Products damaged due to customer misuse or improper handling.
Damaged, Defective, or Wrong Item Received
If your product arrives damaged or incorrect, Indihandmades will offer replacement, exchange, or store credit.
To process the request, you must share:
- A complete unboxing video (no cuts or edits)
- Clear photos of the issue
- Order details
Once verified, we will approve the replacement or exchange at no extra cost.
Exchange Policy
We allow exchanges under the following conditions:
- You may exchange with any product of equal or higher value.
- If the new product is higher in price, the customer must pay the difference.
- Exchange is subject to stock availability.
Return Process – Step-by-Step
Follow these simple steps to initiate a return:
- Contact us on WhatsApp or email (details below).
- Share your Order ID, reason for return, and required photos/video.
- Our team will review and approve the return if eligible.
- A pickup will be arranged, or you will be guided for safe return shipping.
- Once the product is received and inspected, a refund or exchange will be initiated.
Refund Process & Timelines
Refunds are processed after the returned product is received and verified.
Refund option:
- Bank Transfer / UPI Refund – 5 to 7 business days
Note:
- Shipping charges and COD charges (if any) are non-refundable.
- Refund may be reduced if the product is not in original condition.
Order Cancellation Policy
- Orders can be cancelled within 12 hours of purchase.
- Orders that are packed or shipped cannot be cancelled.
- For prepaid cancellations, refunds will be processed within 3–5 business days.
Contact Us – Indihandmades
For returns, exchanges, or support, reach out to us:
📍 Location: Nagpur, India
📧 Email: help.indihandmades@gmail.com
📞 WhatsApp Support: +91 8261025669
🌐 Website: www.indihandmades.com
We are always happy to assist you with a smooth and quick resolution.